Terms & Conditions

Who you're booking with

Digz N' Lidz RC Experience Cafe is run by Digz N' Lidz RC Experience Cafe, 535-563 Lord Street, Southport, PR9 0BB. By booking a session, ordering food or drink, or otherwise using this site, you're agreeing to these terms.

Bookings and payment

Family and group bookings are paid in full at the time of booking, based on how many people you're booking for and the session length each person picks. Your booking is confirmed once payment goes through, you'll get a confirmation email straight away.

Corporate and private event enquiries are handled separately, direct with our team, and may involve a different payment arrangement agreed at the time.

Cancellations, changes, and no-shows

You can cancel or move your booking free of charge up to 48 hours before your session, contact us and we'll refund you in full or move you to a new date, whichever you'd prefer.

Inside 48 hours, we can move your booking to a new date once, subject to availability, but we're not able to offer a refund, since your slot has already been held for you and can't easily be resold at short notice.

If you don't show up for your booking and haven't been in touch, the booking is treated as used and no refund is given.

If you need to cancel for reasons outside your control, get in touch as early as you can, we'll always try to find a fair solution.

Session length and extensions

Each tier you book is for a fixed length of time at the digging pit. If you'd like longer once you're here, extensions can be added on the day for an extra charge, subject to availability. Sessions that run over without an extension may need to be wrapped up so the next booking or walk-in can be seated.

Safety and supervision

Children using the digging pit must be supervised by a paying adult at all times, staff are there to help run the session but aren't a substitute for parental supervision.

Enclosed footwear must be worn in the pit, no glass, and no food or drink taken in while digging. Please follow any instructions given by staff about safe use of the equipment.

If an accident or injury happens on site, tell a member of staff straight away so it can be dealt with and recorded properly. We hold public liability insurance, this doesn't affect your statutory rights.

Food and drink

Food and drink are ordered and paid for at the counter. Allergen information is available on request, please ask a member of staff about any allergies or intolerances before you order, we're happy to help you choose safely.

Discount codes

Discount codes are valid as stated at the time they're issued, may have an expiry date or a usage limit, and can be withdrawn or changed at any time. Only one code can be used per booking unless stated otherwise.

Gift cards

What a card is for. Each gift card is for one person's session on the diggers, for the length shown on the card, plus any food the card includes (a lunchbox, or a toastie with a hot or cold drink from our standard range). Lunchbox contents may vary. Tell staff about any allergies before your food is made.

One use. A card is used up in one go. It can't be split across visits or people, and there's no change, credit or cash back for any part of it. If you book a longer session than the card is for, you pay the difference. If you use a card on a shorter session than it's for, the card is still used up.

How long it lasts. Cards can be used for 12 months from the day they're bought, up to and including the expiry date shown in the card's email or on our card check page. Expired cards can't be used or refunded.

Using it. Put the code in when you book online, or show the card or its email at the counter when you walk in. Using a card is subject to seats and vehicles being free at the time, the same as any booking. Gift cards are for sessions only and can't be put towards party or event packages. There are no age restrictions on any gift card, but the normal rules for sessions still apply, including adults-only times and supervision of children.

Keep it safe. Treat the code like cash. Anyone who has the code can use it. If a card is lost we may be able to replace it if we have the buyer's name and email on record and the card hasn't been used, but we can't replace a card that's already been used.

Buying online. Cards bought on this website have a 50p online fee on top of the card price, shown before you pay. We email the card as soon as payment goes through, to the person you choose. If it goes to someone else, the buyer gets a receipt but not the code, so there is only ever one working copy of each card. Please check the email addresses, we can't be responsible for a card sent to an address that was typed wrongly.

Refunds. If you bought a card online, you can cancel within 14 days of buying it for a full refund, including the online fee, as long as it hasn't been used. Email info@digznlidz.co.uk with the code. After 14 days, or once a card has been used, gift cards can't be refunded or exchanged for cash. Cards bought in the cafe can be refunded on the day of purchase if unused. This doesn't affect your statutory rights.

Bookings made with a card. If a booking paid with a gift card is cancelled by us, or by you within the cancellation terms above, the card is put back so you can use it again, with its original expiry date.

Prices. A card covers the session on it even if our prices go up after you bought it.

Misuse. We can cancel a card that's been obtained fraudulently or offered for resale.

Right to refuse

We can refuse entry, end a session early, or decline a booking where reasonably necessary, for example for safety reasons or disruptive behaviour affecting other guests or staff.

Changes to these terms

These terms may be updated from time to time, for example if pricing, session structure, or policies change. The version live on this page at the time of your booking is the one that applies.

Questions

Get in touch through our contact page or email info@digznlidz.co.uk. See also our Privacy Policy for how we handle your data.